Junes British Airways strike has reportedly caused the number of passengers using airports run and operated by BAA to fall considerably over the last few weeks. According to BAA, passenger numbers dropped by 1.7% in its airports over the last month (compared to the same period last year).
Although British Airways is denying that the strikes are entirely to blame, BAA have stated that if it wasnt for the strike theyd have expected numbers to at least match last years.
BA cabin crew staff were on strike for 9 days in June, bringing the total number of days that BA staff have been on strike in 2010 to 22. BA claimed the amount of people it carried on long and short haul flights last month was down 11% compared to June last year, although it still carried over 2.5 million people.
BAA operates six UK airports, having sold Gatwick airport for around £1.5bn in 2009. BAA now operates Glasgow airport, Ediburgh airport, Southampton airport and Aberdeen airport, as well as two major London airports, Stansted and Heathrow.
Its tough to put a finger on exactly how much of an impact the BA strikes have had on BAA airports. Glasgow airport for example, who do have BA flights, saw a 7% drop from last year, but Stansted on the other hand, which doesnt have BA flight, saw a 5.2% drop.
Maybe its feasible that BAA simply need to do a better job with their airports, rather than blaming BAs strikes for their drop in business. Have a look at Manchester Airport for example; they work extremely hard on their levels of customer service, staff morale and a high level of facitilies for customers. They have seen a steady increase in business, passengers and critical acclaim over the last couple of year, and its almost certainly not a coincidence that their airport lounges and airport hotels are very highly thought of and rated, as are the staff and the Manchester Airport parking facilities are second to none.
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